Shipping Policy
Hong Kong Mingsheng Group Limited ships shoes to addresses within the regions it serves. Shipping times vary based on destination and carrier. Hong Kong Mingsheng Group Limited does not guarantee specific delivery dates. Orders are processed during standard business hours. Tracking information is provided once an order ships. Shipping costs are calculated at checkout. Hong Kong Mingsheng Group Limited is not responsible for delays caused by carriers, customs, or other factors beyond its control.
Hong Kong Mingsheng Group Limited reserves the right to use any carrier. Standard shipping is available. Expedited shipping is not offered. Estimated delivery windows are not guarantees. Hong Kong Mingsheng Group Limited ships to the address provided at checkout. Incorrect addresses are the customer's responsibility. If a package is returned due to an incorrect address, reshipment is at your expense.
Returns Policy
Hong Kong Mingsheng Group Limited offers a strict 14-day no-reason refund policy. You must initiate a return within 14 days of receiving your order. Items must be unused, in original packaging, and with all tags attached. The buyer completely bears the return shipping costs. Hong Kong Mingsheng Group Limited does not provide prepaid return labels. Refunds are processed after Hong Kong Mingsheng Group Limited receives and inspects the returned item. The refund arrival time is at least 14 days from the date Hong Kong Mingsheng Group Limited receives the return.
Return authorization is required. Contact Hong Kong Mingsheng Group Limited before shipping any item back. Items sent without authorization may be refused. Returns after the 14-day window are not accepted. The 14-day window begins on the date of delivery as confirmed by the carrier.
Refund Methods and Timelines
Refunds are issued to the original payment method. PayPal refunds take at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. Hong Kong Mingsheng Group Limited complies with all applicable local laws. For other payment methods, refunds may take similar or shorter time, but no less than 14 days.
Hong Kong Mingsheng Group Limited does not refund original shipping costs. If you received free shipping, the actual shipping cost Hong Kong Mingsheng Group Limited incurred may be deducted from your refund. Hong Kong Mingsheng Group Limited processes refunds only after inspecting the returned item. If the item does not meet the return conditions, Hong Kong Mingsheng Group Limited may deny the refund or apply a restocking fee. Hong Kong Mingsheng Group Limited will notify you if it denies a refund.
Return Process
Follow these steps:
1. Contact [email protected] within 14 days of receipt to request a return authorization. Provide your order number.
2. Pack the item securely in its original packaging. Include all tags and accessories.
3. Ship the package to the following recipient and address: The recipient must be Hong Kong Mingsheng Group Limited, the contact phone is +852 4442 4717, and the specific return address is ROOM 1501, 15/F., OLYMPIA PLAZA, 255 KING'S ROAD, NORTH POINT, HONG KONG.
4. Include a note with your order number inside the package.
5. Email the tracking number to [email protected].
6. Hong Kong Mingsheng Group Limited inspects the returned item upon receipt.
7. Hong Kong Mingsheng Group Limited processes your refund within at least 14 days after inspection.
You are responsible for the item until it reaches Hong Kong Mingsheng Group Limited. Use a trackable shipping service. Hong Kong Mingsheng Group Limited is not responsible for lost or damaged return packages.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This matches the Terms of Service. Contact [email protected] with photographs and a description. Hong Kong Mingsheng Group Limited will review your claim. If Hong Kong Mingsheng Group Limited requires the item to be returned, the buyer completely bears the return shipping costs. Hong Kong Mingsheng Group Limited may, at its sole discretion, issue a replacement or refund without requiring a return.
Claims after 7 days of receipt will not be accepted. Provide clear photographs. If approved, Hong Kong Mingsheng Group Limited will arrange a replacement or refund. If the item is out of stock, a refund will be issued.
Non-Returnable Items
Items must be unused and in original packaging. Any item that is used, worn, damaged by the customer, or missing original packaging and tags is not eligible for return. Hong Kong Mingsheng Group Limited does not accept returns for altered or modified items. All original packaging must be included. If the shoe box is damaged or used as the shipping package, the return may be denied.
Contact Information
Contact Hong Kong Mingsheng Group Limited at [email protected] or +852 4442 4717. The address is ROOM 1501, 15/F., OLYMPIA PLAZA, 255 KING'S ROAD, NORTH POINT, HONG KONG. Visit oxfordsxak.com for more information.