Shipping Policy
Kin Sang Limited ships shoes to addresses within the regions it serves. Shipping times vary based on destination and carrier. Kin Sang Limited does not guarantee specific delivery dates. Orders are processed during standard business hours. Tracking information is provided once an order ships. Shipping costs are calculated at checkout. Kin Sang Limited is not responsible for delays caused by carriers, customs, or other factors beyond its control.
Kin Sang Limited reserves the right to use any carrier. Standard shipping is available. Expedited shipping is not offered. Estimated delivery windows are not guarantees. Kin Sang Limited ships to the address provided at checkout. Incorrect addresses are the customer's responsibility. If a package is returned due to an incorrect address, reshipment is at your expense.
Returns Policy
Kin Sang Limited offers a strict 14-day no-reason refund policy. You must initiate a return within 14 days of receiving your order. Items must be unused, in original packaging, and with all tags attached. The buyer completely bears the return shipping costs. Kin Sang Limited does not provide prepaid return labels. Refunds are processed after Kin Sang Limited receives and inspects the returned item. The refund arrival time is at least 14 days from the date Kin Sang Limited receives the return.
Return authorization is required. Contact Kin Sang Limited before shipping any item back. Items sent without authorization may be refused. Returns after the 14-day window are not accepted. The 14-day window begins on the date of delivery as confirmed by the carrier.
Refund Methods and Timelines
Refunds are issued to the original payment method. PayPal refunds take at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. Kin Sang Limited complies with all applicable local laws. For other payment methods, refunds may take similar or shorter time, but no less than 14 days.
Kin Sang Limited does not refund original shipping costs. If you received free shipping, the actual shipping cost Kin Sang Limited incurred may be deducted from your refund. Kin Sang Limited processes refunds only after inspecting the returned item. If the item does not meet the return conditions, Kin Sang Limited may deny the refund or apply a restocking fee. Kin Sang Limited will notify you if it denies a refund.
Return Process
Follow these steps:
1. Contact [email protected] within 14 days of receipt to request a return authorization. Provide your order number.
2. Pack the item securely in its original packaging. Include all tags and accessories.
3. Ship the package to the following recipient and address: The recipient must be Kin Sang Limited, the contact phone is +852 5188 8829, and the specific return address is Flat A, 5/F, Tak Cheong Building, 1001 Kwai Chung Road, Kwai Chung.
4. Include a note with your order number inside the package.
5. Email the tracking number to [email protected].
6. Kin Sang Limited inspects the returned item upon receipt.
7. Kin Sang Limited processes your refund within at least 14 days after inspection.
You are responsible for the item until it reaches Kin Sang Limited. Use a trackable shipping service. Kin Sang Limited is not responsible for lost or damaged return packages.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This matches the Terms of Service. Contact [email protected] with photographs and a description. Kin Sang Limited will review your claim. If Kin Sang Limited requires the item to be returned, the buyer completely bears the return shipping costs. Kin Sang Limited may, at its sole discretion, issue a replacement or refund without requiring a return.
Claims after 7 days of receipt will not be accepted. Provide clear photographs. If approved, Kin Sang Limited will arrange a replacement or refund. If the item is out of stock, a refund will be issued.
Non-Returnable Items
Items must be unused and in original packaging. Any item that is used, worn, damaged by the customer, or missing original packaging and tags is not eligible for return. Kin Sang Limited does not accept returns for altered or modified items. All original packaging must be included. If the shoe box is damaged or used as the shipping package, the return may be denied.
Contact Information
Contact Kin Sang Limited at [email protected] or +852 5188 8829. The address is Flat A, 5/F, Tak Cheong Building, 1001 Kwai Chung Road, Kwai Chung. Visit oxfordsxak.com for more information.